FAQ

Q

Why is there a smell in my house after a flood?

Usually, after a flood the humidity in your house is doubled or tripled from the norm and materials and textiles that are not created to be wet, get exposed to a large amount of water. If it has been 3-4 days after the initial flood and you start noticing a smell, it could be due to bacteria forming in the area. Once we have dried everything properly, the smell should be gone.

Q

How to prevent flood damage?

There are a few ways to prevent your house from flooding:
A). Make sure all windows are close when leaving the house. You don’t know if that flash storm is going to hit!
B). Keep an eye on your water bill – if it seems unusually high, you may have a slow leak developing.
C). Proper maintenance of water based appliances like the dishwasher and washing machine.

Q

Do you work in partnership with a plumber?

We have many licenced and insured plumbers in our network that can fix the problem as soon as possible!

Q

What should you do in the event of a flood on your premises?

Contact Sydney Flood Restorations immediately, so we can start the extraction process. Mould can start growing in as little as 12 hours, so it is imperative to begin the extraction and drying process as soon as possible. The faster we get there, the less time the drying process will take and damage will be minimised.

Q

What should you do in the event of a flood on your premises?

Contact Sydney Flood Restorations immediately, so we can start the extraction process. Mould can start growing in as little as 12 hours, so it is imperative to begin the extraction and drying process as soon as possible. The faster we get there, the less time the drying process will take and damage will be minimised.

Q

What are some effects of water damage?

Excess water in your home has the potential to create a variety of unwanted secondary effects. Property can be ruined or its value decreased, the structure of the home compromised, and water damage remediation services can cost thousands of dollars. Paint and wallpaper can chip, carpets can be destroyed and wood floors can rot. Mould can grow from untreated excess water and pose a serious threat to your health and the health of your family.

Q

What is the restoration process?

Without getting into technicalities, it works in the following way:
A). Stopping the source.
B). Extracting water.
C). Drying using air movers and dehumidifiers.
D). Testing for moisture and air quality.
E). Carpet cleaning to restore to pre-flood condition.

Q

Will insurance cover this?

The coverage depends on your level of cover and the source of the damage. The insurance company will also want to know whether you took all the necessary actions to prevent the extent of the damage.

Q

How long will it take to dry?

On average, we aim for a 3-day dry down. However, there are multiple factors which can affect this and it could be prolonged by another couple of days.

Q

Can I attempt to restore myself?

Although stores like Bunnings and Woolworths hire out carpet cleaning machines, they lack the power to adequately extract water to an acceptable level. Then there is the matter of drying equipment such as commercial dehumidifiers etc.

Q

What about sewerage floods?

Most hard surfaces can be dried out. Porous materials must be removed and disposed of.

 

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